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Terms & Conditions

Terms & Conditions


A is an e-brand shop. When shopping on e-shopping sites labeled you always have access to e-brand’s consumer hotline. E-mark gives you free insurance to purchase up to 10.000 dkk



At you can order products through our website. If you have questions for items that are not on the page, feel free to contact us.
You can also shop at our physical shop on Kindhestegade 24, 4700 Naestved, open Monday-Tuesday and Thursday- Friday 11.30-14.30
All prices are incl. Used VAT and can not be deducted by the buyer.
When you shop with, agreements is in English.
If you wish to receive a copy of your order confirmation you can log into your account or send an email to
Goods are shipped the same day to the max. 3 working days after receipt of order.

You will receive immediately after ordering affirmative mail of your order and when the product is shipped. It is my responsibility that the goods arrive in mint condition.


To get your goods delivered you’ll pay shipping. The load depends on the weight of the package.

If you choose -Delivery at your own responsibility- you are responsible for that package arrives, it can not be detected in Postnord.

Prices for delivery abroad is available at the following link:

You will be charged a low order fee of DKK 15 for orders under DKK 101, as well as a handling fee of DKK 20 for delivery abroad.

Delivery is by Postnord. Delivery time is 1-2 days in Denmark. We ship worldwide.
You can also choose to pick up in the shop during normal business hours, this is of course free of shipping.



Payment of the following credit card is possible.

Visa/Dankort, Visa and Mastercard,

The amount raised first on your card when goods are shipped from There can never be deducted an amount greater than what you have approved the acquisition.

Credit card information is given only for Quickpay, and takes place over a secure encrypted connection, they are not visible to the

Paid-in amount can be adjusted down by before redemption, but can not be adjusted up.

If the item is ordered for pickup at the store implemented commercially in Quickpay when the item is put aside in the store.


If you regret your purchase (withdrawal)

You have 14 days to cancel when you shop at The right of withdrawal shall begin from the day you receive the product.
The right can only be exploited if the item is returned in the same condition and quantity. The right could be lost if you use the product in a way which clearly impairs the sales value significantly. If you regret your purchase, the goods must be sent to: / Vivi Petersen

Alleen 19

4736 Karrebaeksminde


tlf: +45 21297921

Must be placed in the outhouse.

The package may ONLY be sent to this address.

You can also cancel the order by refusing to accept it or drop it off personally at the above address by prior appointment.

If you regret your purchase, you get of course the amount you have paid us back. The amount will be transferred to the card you paid with, or in your bank account once we have received the product and verified that it meets the rules for withdrawal.
The only expense you have when you regret are the postage to send the item back to us.
You must attach a copy of the order confirmation.


If there is something wrong with the product (warranty):
When you shop at you have the 24 month warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.
You must complain within “reasonable time” after you have discovered the defect in the product. If you advertise within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified we will refund your course (reasonable) shipping costs.

If you regret the purchase, the goods must be sent with Postnord to the following delivery location: / Vivi Petersen

Alleen 19

4736 Karrebaeksminde


tlf: +45 21297921

Must be placed in the outhouse

The package may ONLY be sent to this address. 

When you return the product, please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging and get a receipt for shipment, so we can reimburse your shipping costs.

If you want to complain in an official way you can use this link:
What do we do with your personal information (privacy policy):


So that you can buy at, we need the following information:

  • Name
  • Address
  • Mobile Phone
  • E-mail address

We record of your personal information in order to deliver goods to you.
Personal information is registered with the A and kept for five years, after which the data are deleted.
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.
The Owner and staff of have access to the information recorded about you.
The controller of is
We do not store customer information encrypted. We do not transmit customer information encrypted.
Information provided to is not transmitted or sold in any way to third parties, and we will not store any sensitive personal information.


As registered with the you always have the right to oppose registration. You also have the right to inspect the information recorded about you. These rights are according to Personal Data Act and request in connection therewith be made to via e-mail


Cookies: use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you.
You can always delete cookies from your computer how depends on your browser.


Log statistics:
We use a log statistics on which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where it exited on the website etc..
Log statistics are solely for the purpose of optimizing


Contact me by mail, or call +45 21 29 79 21 if there is any doubt/questions.



Vivi Petersen.